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Posted: 8:03 a.m. Tuesday, Nov. 30, 2010

SOUTHWEST TOPS NEW "BEST AIRLINE" SURVEY 

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By Tad Lemire

In a new survey from Zagat, Southwest Airlines swept several satisfaction categories, including best value among domestic airlines for the third year in a row. The airline also got good nods for best luggage policy, best check-in experience, best consumer on-time estimates, and most eco-friendly - themost top finishes of any airline. The survey includes 8,000 opinions from frequent fliers and travel professionals, flying an average of 17 times per year. It covers 16 domestic airlines and 74 international airlines, as well as 30 airports within the United States. Other highlights:
 
·         Continental Airlines and JetBlue Airways topped the survey for premium seating and economy seating, respectively. This is Continental's third year winning the premium seating category among large domestic airlines.
·         As for airports, Oregon's Portland International topped the Overall Quality ratings with 22.47 out of 30, while New York's LaGuardia stayed at the bottom with 6.18 out of 30. This is LaGuardia's fourth year as America's least favorite airport.
·         When asked how they react to fees for checked luggage, 45% of travelers say they try to avoid flying on those airlines; 42% say they have frequent flyer status on an airline that waves luggage fees; 33% say they travel only with a carry-on and 18% grudgingly opt to pay the fees.
 
 
 

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